FAQ
FREQUENTLY ASKED QUESTIONS
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ABOUT THE PRODUCT
Q: How does LED light therapy work?
A: LED therapy uses specific light wavelengths
to penetrate skin at different depths.
Each color targets different skin concerns —
red boosts collagen, blue kills acne bacteria,
green reduces pigmentation. It's used in
professional dermatology clinics worldwide.
Q: How soon will I see results?
A: Most customers notice improvements within
1-2 weeks. For significant results, use daily
for 4-8 weeks consistently.
Q: How often should I use the mask?
A: 10 minutes daily, or minimum 3-5x per week.
Q: Is it safe for all skin types?
A: Yes — dry, oily, combination, and sensitive.
Review caution section before use.
Q: Can I use skincare products with the mask?
A: Yes! Apply serum before use for enhanced
results. LED light helps skin absorb
active ingredients more effectively.
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7 LED COLORS EXPLAINED
Q: Which color for acne?
A: Blue (460nm) kills acne bacteria.
Purple (630+460nm) treats acne scars.
Q: Which color for anti-aging?
A: Red (630nm) stimulates collagen.
Yellow (630+520nm) improves wrinkles.
Q: Which color for dark spots?
A: Green (520nm) lightens pigmentation.
White (460+520+630nm) brightens overall.
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SHIPPING & ORDERS
Q: Where do you ship from?
A: From our warehouse in the United States.
Q: How long does delivery take?
A: 5-8 business days within the USA.
Q: Do you offer free shipping?
A: Yes! Free shipping on orders $75+.
Orders under $75: flat $4.99.
Q: How do I track my order?
A: Tracking number sent via email when shipped.
Track at usps.com or 17track.net.
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TECHNICAL QUESTIONS
Q: How long does the battery last?
A: 1-2 hours of use per full charge.
Charging time: 4-5 hours via Type-C.
Q: How do I know when it's fully charged?
A: Red light flashes while charging.
Red light stays solid when fully charged.
Q: Is the mask waterproof?
A: No. Do not use near water.
Clean with soft dry cloth after use.
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RETURNS
Q: What is your return policy?
A: 30-day money back guarantee from delivery.
Q: How do I start a return?
A: Email support@lumfera.com with your
order number. We respond within 24 hours.
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CONTACT: support@lumfera.com
Response: within 24 hours, 7 days a week
